HOW TO ORDER A WEBSITE

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• How the order is placed →
• Selecting a tariff and administration →
• Payment as the starting point →
• Technical brief →
• Start of development →
• Completion timeframes →
• What is included in the tariff →
• Consultations and discussions →
• Project support →
• Client identification and documents →
• Frequently asked questions (FAQ) →
• Legal information →

How the order is placed

Placing an order begins with selecting the appropriate service on the website. The service pages already show the website types, indicative tariffs, scope of work, available pages, blocks, elements and interaction terms. An order can be placed in two ways: by paying for a standard tariff or through a preliminary calculation based on a technical brief.

If the standard tariff is suitable for you and no individual calculation is required, you can proceed directly to payment for the order. In this case, payment fixes the selected service, the tariff and the intention to start the work. From the moment payment is confirmed, the order is considered placed, and the terms of service provision are accepted in accordance with the Public Agreement, the Regulations and the description of the selected service.

If you need to clarify the website structure, number of pages, functionality, design, scope of work or exact project cost, the technical brief is completed first on the page of the selected service. Submitting the technical brief is free of charge and does not oblige you to place an order. After submission, you receive an individual application code and a PDF document with the completed data.

After receiving the technical brief, we review the requirements, assess the scope of work, calculate the cost and completion timeframe of the project. We then contact you using the contact details provided and send you a specific offer. In this case, the order is considered placed only after the offer has been agreed and payment has been made.

To place an order or submit an application, you must provide correct contact details: name and surname or company name, email address, country and, if necessary, additional data for communication and identification. These data are used for communication, order placement, project preparation and compliance with legal requirements.

Selecting a tariff and administration

At the order placement stage, the Client selects the website type and the development tariff. The tariff defines the basic scope of work, the website structure, the number of pages, blocks and elements, and the set of services required to launch the project.

If the selected tariff is suitable without changes, the Client can place a standard order and proceed directly to payment. In this case, the work is carried out within the selected tariff and the conditions stated on the page of the relevant service.

If the project requires clarification of the structure, number of pages, functionality, design, integrations or other conditions, the Client may first complete the technical brief. After reviewing the technical brief, the Contractor calculates the cost, completion timeframe and scope of work, and then sends the Client an individual offer.

Website administration is not a fixed obligation and is selected by the Client separately, based on further needs. After development is completed and the included technical support period has ended, the Client independently determines the format of further website maintenance.

Administration may include content updates, technical corrections, support, consultations and other actions related to keeping the website in working condition. The specific scope and format of administration are not tied to the development tariff and are agreed separately if necessary.

Payment as the starting point

Payment is the starting point for website development, but the payment procedure depends on the selected order placement option. If the Client chooses a standard tariff and the tariff conditions are suitable without changes, the order can be paid for immediately.

In this case, the fact of payment confirms the selected service, the selected tariff and the Client’s intention to start the work. After payment is confirmed, the order is considered placed, and the terms of service provision are accepted in accordance with the Public Agreement, the Regulations and the description of the selected service.

If the project requires an individual calculation, payment is not made immediately. First, the Client completes the technical brief free of charge, receives an application code and a PDF document with the completed data. After that, the Contractor reviews the requirements, calculates the cost and completion timeframe, and then sends the Client an offer.

For an individual project, payment is made only after the cost, timeframes, scope of work and performance conditions have been agreed. In this case, the order is considered placed after the agreed offer has been confirmed and payment has been received.

When making payment or submitting the technical brief, the Client provides correct contact details: name and surname or company name, email address, country and other information required for order placement, communication and identification.

After payment is confirmed, the project is passed on to development and is carried out within the selected tariff or the agreed technical brief.

Technical brief

The technical brief is completed in all cases: both for a standard order with payment for the selected tariff and for an individual project calculation. Without the technical brief, the Contractor cannot correctly determine the website tasks, structure, materials, the Client’s preferences and the actual scope of work.

If the Client selects a standard tariff and pays for it immediately, the technical brief is completed after payment. In this case, the technical brief is used to start development within the already selected and paid tariff.

If the Client needs an individual calculation, the technical brief is completed before payment. Submitting such a technical brief is free of charge and does not oblige the Client to place an order. After reviewing the requirements, the Contractor calculates the cost, completion timeframe and scope of work, and then sends the Client an offer.

The technical brief contains the data required for working on the project: website type, tasks, structure, pages, blocks, functionality, design, materials, contact details, the Client’s country and other information affecting development.

Website development begins only after a correctly completed technical brief has been received, its compliance with the selected tariff or agreed offer has been confirmed, and payment has been confirmed. Until that moment, no work on the project is carried out and the completion timeframes do not begin to run.

From the start of development, the Contractor begins implementing the project within the approved technical brief, the selected tariff or the individually agreed scope of work. All actions are carried out according to the fixed structure and logic of the project.

Start of development

Website development begins only after the order has been placed, payment has been confirmed and the Contractor has received a correctly completed technical brief. The technical brief is required in all cases: both for a standard tariff paid immediately and for an individual project calculated after preliminary review of the requirements.

If the Client selected a standard tariff and paid for it immediately, development begins after the technical brief has been completed and checked for compliance with the selected tariff. If the project is placed through an individual calculation, development begins after the offer has been agreed, payment has been confirmed and the technical brief has been approved.

Until these conditions are fulfilled, no work on the project begins and the completion timeframes do not begin to run. The development timeframe is calculated from the moment when the order has been placed, payment has been confirmed, the technical brief has been received and accepted by the Contractor for execution.

From the start of development, the Contractor begins implementing the project within the selected tariff or the individually agreed scope of work. All actions are carried out on the basis of the technical brief, the terms of the selected service, the applicable Regulations and the agreed project structure.

During the development process, the Contractor has the right to independently make technical and visual decisions required for the proper implementation of the website, unless otherwise expressly stated in the technical brief. Such decisions are made on the basis of quality standards, development practice and the logic of the selected website format.

Completion timeframes

The timeframes for completing the work depend on the selected tariff, the website format, the scope of work and the data specified in the technical brief. The technical brief is completed in all cases: both for a standard order and for an individual project calculation.

For a standard order, the completion timeframe is calculated after payment has been confirmed, a correctly completed technical brief has been received and its compliance with the selected tariff has been checked. If the technical brief goes beyond the limits of the paid tariff, the project conditions are clarified separately.

For an individual project, the completion timeframe is determined after the technical brief has been reviewed, the scope of work has been calculated and the offer has been agreed with the Client. In this case, the timeframe begins to run after the conditions have been agreed, payment has been confirmed and the technical brief has been accepted for execution.

The timeframes indicated on the website are approximate and reflect the standard procedure for carrying out the work when the Client provides all necessary information on time. Delays by the Client in providing data, materials, access details, approvals or replies may affect the actual completion timeframes of the project.

The timeframes may be adjusted if changes are made to the technical brief, the scope of work is expanded, new pages, functions or integrations are added, or circumstances arise that are beyond the Contractor’s control.

The completion timeframe is considered fulfilled when the website is handed over to the Client in working condition within the scope provided for by the selected tariff or the individually agreed technical brief.

What is included in the tariff

The composition of the services included in the tariff is determined by the description of the selected service and is fixed at the moment the order is placed. The tariff includes website development in the established format, basic setup, implementation of the planned structure, pages, blocks and functions, as well as the actions required to hand over the website to the Client in working condition.

If the Client selects a standard tariff and pays for it immediately, the work is carried out within the terms of that tariff. In this case, the technical brief is used to clarify the content of the project, but it does not expand the paid scope of work beyond what is provided for by the tariff.

If the requirements specified in the technical brief go beyond the limits of the selected tariff, such work is not considered included in the cost of the standard order. In this case, the Contractor may offer to change the tariff, calculate the project individually or agree on additional work separately.

For an individual calculation, the composition of the work is determined not only by the tariff, but also by the agreed offer prepared after reviewing the technical brief. In this case, the scope of work, cost and timeframes are fixed separately before development begins.

Works and services not included in the tariff or agreed offer, including additional revisions, expansion of functionality, changes to the website structure, content filling beyond the agreed scope, integrations with third-party services or subsequent administration, are not included in the basic development cost and are carried out separately by agreement.

Thus, the tariff defines the framework of a standard project, while the technical brief helps clarify whether the Client’s request corresponds to the selected tariff or requires an individual calculation.

Consultations and discussions

Consultations and discussions are held within the framework of a placed order or during the review of the technical brief if the project requires an individual calculation. The format of communication depends on the selected option: a standard order under a tariff or a preliminary calculation based on the technical brief.

If the Client selects a standard tariff and pays for it immediately, discussions are held after payment and completion of the technical brief. Such consultations relate to the implementation of the project within the selected tariff, the approved technical brief and the paid scope of work.

If the Client submits a technical brief for an individual calculation, the Contractor may clarify individual data required to assess the cost, timeframes and scope of work. Such clarification is not a full consultation, concept development or free analysis of an idea.

The number, format and content of consultations are limited by the selected tariff, the agreed offer and the technical brief. Discussions do not imply an automatic change to the website structure, expansion of functionality or increase in the scope of work without separate agreement.

Preliminary analysis of ideas, consultations before placing an order, assistance with choosing a concept, project analysis, preparation of the website structure, marketing recommendations and discussions not directly related to the performance of the paid or agreed scope of work may be provided as a separate paid service.

Project support

Project support is not a mandatory part of the website development service and is not automatically included in the selected tariff, unless otherwise expressly stated in the description of the service, the selected tariff or the individually agreed offer.

After development is completed, the website is handed over to the Client in working condition within the scope provided for by the selected tariff, the technical brief or the agreed offer. Handing over the website in working condition means that the Contractor has fulfilled the development obligations within the agreed scope of work.

If the selected tariff includes an initial period of technical support, it applies only within the specified period and only to issues related to the correct operation of the handed-over website. Such support does not mean ongoing website administration, project development or the performance of new tasks.

Further website support is determined by the Client independently. It may include technical maintenance, content updates, corrections, performance monitoring, security measures, consultations, publication of new materials and other actions related to the operation of the website.

The format, scope, cost and frequency of support are not tied to the development stage and are agreed separately if necessary. All additional work after the project has been handed over is carried out only by separate agreement and is not included in the development cost, unless otherwise provided by the terms of the selected tariff or the agreed offer.

Client identification and documents

The Contractor provides services to Clients who have provided correct data required for order placement, communication, project execution and compliance with legal requirements. When placing an order, making payment or submitting the technical brief, the Client provides their name and surname or company name, country, email address and other information required to identify the application.

In order to prevent fraud, abuse, unlawful use of the developed resources and to protect the parties, the Contractor has the right to request additional data or documents confirming the Client’s identity or the authority of the representative.

For natural persons, such a document may be a passport, ID card or another identity document. For legal entities, company registration data, representative details and a document confirming the representative’s authority to act on behalf of the company may be required.

Documents are provided electronically and are used exclusively to verify the Client’s identity, confirm the lawfulness of the order, formalize the services, execute the project and comply with legal requirements. The processing and storage of personal data are carried out in accordance with the Contractor’s current Privacy Policy.

The Contractor does not disclose the Client’s data to third parties without a lawful basis, except in cases necessary for fulfilling the order, complying with legal requirements, executing a court decision or responding to an official request from competent state or law enforcement authorities in accordance with the procedure established by law.

If the Client refuses to provide the necessary data or documents, provides false information or if there are reasonable doubts about the authenticity of the documents, the Contractor has the right to suspend order placement, performance of work or refuse to provide services in accordance with the terms of the Public Agreement.

Frequently asked questions (FAQ)

This section contains answers to the most common questions that arise when placing an order, paying for a standard tariff, completing the technical brief and calculating an individual project.

The FAQ explains the key points of the process: when an order can be paid for immediately, when the technical brief must be completed first, why the technical brief is required in all cases, how timeframes are calculated, what is included in the tariff and which works are agreed separately.

The answers in this section help explain the general order of interaction before placing an order, during website development and after the project has been handed over to the Client.