HOW TO ORDER A WEBSITE
Order placement procedure and project startPayment of the selected plan, completion of the technical brief, and launch of development within the scope of the chosen plan
MAIN ORDER STAGES
The website ordering process begins with choosing the appropriate type of website and plan. After selecting a plan, you place the order, provide the required information and receive an invoice for payment.
Once payment is confirmed, the technical specification becomes available to you. In it, you specify the requirements for the future website. The completed technical specification is then sent to us so we can carry out the order.
After we receive the technical specification, the project moves into development. The order therefore passes through the main stages in sequence: choosing a plan, placing the order, receiving and paying the invoice, completing the technical specification and developing the website.
Four clear steps from choosing a plan to starting development
The website ordering process is designed so that you do not need to understand every technical detail or make a final decision about the full scale of the project from the beginning. First, you choose the website type and plan, place the order and receive an invoice. Once payment is confirmed, the order receives a unique code and moves to the technical brief and preparation for development.
If you are not yet sure what kind of website you will ultimately need, you do not have to choose the most expensive option immediately. You can start with a simpler website or a smaller plan and later move to a more advanced option once the actual structure and required functionality are clear.
When moving to a higher-priced plan or a more advanced website type, the full amount already paid is credited toward the new option. There is no separate fee for the change itself — you pay only the difference between the amount already paid and the new selected option.
If an order was paid by mistake or you change your decision before development begins, and no individual project work has yet been performed, the amount paid is refunded in full. Payment itself does not force you to continue when development has not actually started.
After the required information and technical brief are received, the project is handed over for development. The complete sequence is shown below: choose the website and plan, place the order, receive and pay the invoice, then hand the project over for work. All key actions remain linked to one order and its unique code.
Choose website type and plan
Choose the website type and the STANDARD, OPTIMAL or PREMIUM plan that suits you. Then continue to the order form.
Place the order
Confirm your email, enter the customer details and choose how to provide the technical brief: a structured brief after payment or a free-text project description during checkout.
Invoice and payment
The system creates the order, assigns a unique order code and issues an invoice. Then choose Revolut, Citadele banka or Revolut Bank UAB.
Project handover
After payment is confirmed, the order goes into production. If you selected the structured brief, complete it after payment using the existing order code.
HOW THE ORDER IS PLACED
Placing an order begins with choosing the appropriate service and plan on the website. The service pages show the available website types, scope of work, available pages, blocks and elements, prices and the main conditions for carrying out the order in advance.
After choosing the appropriate plan, you proceed to the order form and provide the required information. An invoice is generated on the basis of the submitted order. The selected service, plan and main project parameters are recorded in the order.
Once payment is confirmed, the order is considered placed, the project is opened and moves to the technical-specification preparation stage. Payment confirms acceptance of the conditions of the selected service, the Public Agreement and the current service rules.
After payment, access to the technical specification becomes available. In it, you specify the requirements for the future website: its structure, content, design, required functions and other project parameters. The completed technical specification becomes the basis for the subsequent website development.
To place an order, you must provide correct contact information: your first and last name or company name, email address, country and other information required for preparing documents and communicating about the order. This information is used to fulfil the order, prepare documents and communicate during the work process.
CHOOSING A PLAN AND ADMINISTRATION
When placing an order, the Customer selects the website type and an appropriate development plan. The plan defines the basic scope of work, website structure, number of pages, blocks and elements, and the other features included with the selected service.
After choosing a plan, the Customer places the order and proceeds to payment. Development is carried out within the selected plan and the conditions stated on the relevant service page.
Once payment is confirmed, the Customer receives access to the technical specification, where the specific requirements for the future website are provided within the scope of the selected plan.
Website administration is selected separately and is not a mandatory part of the development plan. After the project is completed, the Customer decides independently whether ongoing website maintenance is required.
Administration may include content updates, technical adjustments, support, consultations and other website maintenance work. The scope, format and price of such services are agreed separately.
PAYMENT AS THE STARTING POINT
Payment is a mandatory stage of placing an order and confirms the Customer's choice of a specific service and plan. After placing the order, the Customer receives an invoice and pays for the selected plan.
Confirmed payment means acceptance of the conditions of the selected service, the Public Agreement, the Service Regulations and any other terms applicable to the relevant order.
Once payment is confirmed, the order receives paid status and the Customer gains access to the next stage of the project setup — completion of the technical specification.
The order price is determined by the selected plan and any additional options chosen when the order is placed. If work is later required that is not included in the paid plan, its scope and price are agreed separately.
Payment for a simpler or lower-priced website may also be fully credited as an advance payment toward a more complex project. For example, if the Customer has paid €199 for the smallest website option and later decides to order an online store, the €199 is not lost and is credited toward the price of the online store. The Customer then pays only the difference between the amount already paid and the price of the newly selected plan or website type. No additional fee is charged for this change.
Payment by itself does not replace the technical specification. Website development begins after the required information and completed technical specification have been received in accordance with the conditions of the selected plan.
TECHNICAL SPECIFICATION (BRIEF)
When placing an order, the Customer chooses one of two ways to provide requirements for the future website: complete a structured technical specification after payment or describe the project immediately in their own words in free form.
If the structured technical specification option is selected, access to it opens after payment for the order is confirmed. The technical specification is linked to the same order and is used to describe in detail the website structure, required pages, blocks, functionality, design, materials and other project requirements.
The Customer's contact details provided when placing the order do not need to be entered again. They are automatically used in the technical specification together with the details of the selected and paid order.
After the structured technical specification is completed, a PDF document is generated containing the questions and the Customer's answers. It records the submitted requirements and is used during further work on the project.
If the Customer chooses the free-form project description option, the requirements are provided directly when the order is placed. This description is also linked to the specific order and is used as the initial information for website development.
The Customer's requirements must remain within the capabilities of the selected plan. Work, functions or scope not included in the paid plan are agreed separately.
START OF DEVELOPMENT
Website development begins after payment for the order has been confirmed and the Customer has provided the requirements necessary for the project. The requirements are supplied either through the structured technical specification available after payment or through the free-form project description provided when the order was placed.
If the Customer selected the structured technical specification, development begins after it has been completed and submitted to the Contractor. If the requirements were provided in free form when the order was placed, they are used as the starting information for the work once payment has been confirmed.
The project completion period begins to run from the moment payment has been confirmed and the Contractor has all information and materials required to start development.
Development is carried out within the selected and paid plan, taking into account the requirements provided by the Customer. Work and functions not included in the selected plan are performed only after separate agreement.
During development, the Contractor makes the technical and visual decisions necessary for the proper implementation of the website where the Customer has not provided separate specific requirements for them.
COMPLETION TIMEFRAMES
The website completion timeframe depends on the selected plan, the scope of the project, the required functions and the completeness of the information provided by the Customer.
If the Customer selected the structured technical specification, the completion period starts after payment has been confirmed and the completed specification has been received. If the project requirements were provided in free form when the order was placed, the period starts after payment has been confirmed and all information required to begin work has been received.
The timeframes stated on the website for the relevant plans and website types are indicative and are calculated on the assumption that the Customer provides all required materials, access credentials, information and answers to arising questions in a timely manner.
The completion period may be extended if the Customer delays providing materials or information, changes the original requirements, or orders additional work, pages, functions or integrations that are not included in the selected plan.
The project is considered completed once the work included in the plan has been finished and the website has been prepared to the scope corresponding to the order and the requirements provided by the Customer.
WHAT IS INCLUDED IN THE PLAN
The work included in a plan is defined by the description of the selected service on the website. The plan establishes the development scope, number of pages, blocks and elements, included functions and other project capabilities.
After payment, the Customer provides the website requirements through the structured technical specification or through the free-form project description submitted when placing the order. These requirements are used to implement the website within the capabilities of the selected plan.
The technical specification or free-form project description does not increase the scope of the paid plan. If the Customer's requirements include additional pages, functions, integrations or other work not included in the selected plan, they are agreed and paid for separately.
The plan price includes only the work and services expressly provided for in the description of the relevant plan. Later website changes, additional development, expansion of functionality, additional content work and website administration are not included in the development price unless the selected service expressly states otherwise.
The selected plan defines the boundaries of the project, while the Customer's requirements determine how the website is implemented within those boundaries.
CONSULTATIONS AND DISCUSSIONS
Consultations and discussions are provided within the framework of a placed and paid order and relate directly to the implementation of the selected project.
After payment and submission of the website requirements, the Customer may clarify questions concerning structure, content, design, functionality and other implementation details within the scope of the selected plan.
Discussions do not automatically change the contents of the paid plan or increase the scope of work. Additional pages, functions, integrations and other work not included in the selected plan are agreed separately.
The Contractor may request additional information and materials from the Customer where they are necessary for the proper implementation of the project.
Consultations that are not directly connected with performance of the placed order, including a separate project analysis, concept development, structure preparation or other additional work, may be arranged as a separate service.
PROJECT SUPPORT
Website support after development has been completed is a separate service and is not automatically included in the price of the selected plan unless the service description expressly states otherwise.
If a plan includes an initial period of technical support, it applies only for the specified period and covers issues relating to the proper operation of the delivered website.
Technical support does not include ongoing administration, regular content updates, changes to the website structure, addition of new functions or further development of the project.
After the included support period ends, the Customer independently decides whether ongoing website support is required.
Further support may include technical maintenance, content updates, adjustments, operational monitoring, consultations and other website operation work. The scope, price and frequency of such services are agreed separately.
CUSTOMER IDENTIFICATION AND DOCUMENTS
When placing an order, the Customer provides the information required to place and fulfil the order: first and last name or company name, country, email address and any other information required by the form.
The information provided is used to identify the Customer, prepare the order and related documents, communicate regarding the project and fulfil the Contractor's obligations.
Where necessary, the Contractor may request additional information or documents to verify the Customer's identity, company details or the authority of a representative.
For an individual, supporting identification may include a passport, ID card or another identity document. For a legal entity, company registration details and information about the person acting on its behalf may be requested.
Personal data and submitted documents are processed in accordance with the current Privacy Policy and are used only for placing and fulfilling the order, complying with legal requirements and protecting the parties.
If the Customer provides inaccurate information, refuses to provide required information or documents, or reasonable doubts arise as to their authenticity or accuracy, the Contractor may suspend fulfilment of the order until the circumstances are clarified or act in accordance with the terms of the Public Agreement.
How a website order works
Clear answers about choosing a plan, placing an order, payment, the project brief and the start of development.
Choose the website type and plan, continue to checkout, confirm your email address and enter the Customer details. The system creates the order and assigns a unique order code.
After the order is placed, the system issues an invoice. Payment is made for that order using the selected payment method. Once confirmed, the order receives paid status.
During checkout you can choose one of two options: a structured technical brief after payment or a free-text project description entered directly during checkout.
The structured brief becomes available after payment is confirmed. It is linked to the existing order and uses the same order code.
No. Customer details entered during checkout are already linked to the order and are not requested again in the structured brief.
A PDF document containing the questions and the Customer’s answers is generated. The submitted requirements are then used for website development.
Development starts after payment is confirmed and the project requirements have been received. If the structured brief was selected, it must be completed first. If a free-text description was provided during checkout, that description is used.
Additional pages, functions, integrations or other work not included in the selected plan are agreed and charged separately.
If the actual project scope is smaller than the amount paid for and the final cost is lower than the payment received, the difference is refunded to the Customer.
The delivery period starts once payment is confirmed and the Contractor has received the information and materials required to begin the project.
Yes, where technically possible. Work outside the paid plan or the original requirements is agreed separately.
Appendix No. 13
to the Public Agreement for website development and technical maintenance
General Terms for Ordering and Developing a Website
Revision dated 16.09.2026
1. General provisions
1.1. This Appendix No. 13 (the “Appendix”) forms an integral part of the Public Agreement for website development and technical maintenance (the “Agreement”) and establishes the general procedure for placing an order, opening a project, preparing the technical specification, starting development, cooperation between the parties and delivery of the result.
1.2. This Appendix applies to all types of websites developed by the Contractor together with the Agreement, the Service Provision Regulations, the selected tariff description, the applicable special Appendix No. 1–12, the technical specification and other terms of the specific order.
1.3. This Appendix governs the general workflow. The special Appendix applicable to the selected website type governs the specific features of that project. The technical specification defines implementation only within the paid tariff and applicable documents.
1.4. Where a special Appendix No. 1–12 contains terms directly applicable to the selected website type, those special terms prevail over the general provisions of this Appendix in the relevant part.
2. Placing an order and selecting a tariff
2.1. The Customer independently selects the website type, development tariff and any additional service parameters offered on the website.
2.2. The tariff description determines the basic development scope, structure, number of included elements and functions and other service parameters fixed at the time of payment.
2.3. Before payment, the Customer must review the Agreement, this Appendix, the applicable special Appendix No. 1–12, the tariff description and other information directly relating to the selected service.
2.4. When placing the order, the Customer provides accurate data required to identify the order, prepare documents and communicate further, including a valid email address and other mandatory order-form fields.
3. Payment, acceptance and opening the project
3.1. Payment of the selected tariff constitutes acceptance of the Agreement and confirms the Customer’s consent to the terms applicable to the order.
3.2. Once payment is confirmed, the order is deemed placed and the project is deemed opened in the Contractor’s system.
3.3. Opening the project after payment does not automatically mean that technical development has started. Development begins only after the conditions in section 5 of this Appendix are met.
3.4. Before payment, the Contractor is not obliged to provide free consultations, analyse ideas, design the structure, assess individual scenarios or prepare a technical specification. Such work before an order is placed may be provided as a separate paid service.
3.5. After payment, the Customer gains access to the next stage — preparation and submission of the technical specification in the format provided for the selected service.
4. Technical specification
4.1. The technical specification defines the source data, materials, structure, preferences and other implementation details of the specific project within the selected tariff.
4.2. The Customer must complete the technical specification accurately and in sufficient detail for the work to be performed. The Contractor may request clarification where the information is insufficient or contradictory.
4.3. The technical specification cannot automatically expand the paid tariff scope. Requirements outside the tariff are treated as a tariff change or additional work.
4.4. After development begins, material changes to the structure, logic, design, functions or initial requirements may affect price and deadlines and are performed only after separate agreement.
4.5. If the Customer does not provide the technical specification, materials, answers or other necessary data for an extended period, development does not begin or is suspended until the required information is received.
5. Start of development and calculation of deadlines
5.1. Technical development begins after receipt of a properly completed technical specification, provision of necessary source materials and confirmation by the Contractor that the project can be performed within the selected tariff.
5.2. The start of technical development is the point from which the performance period is calculated unless the parties expressly agree otherwise.
5.3. The period between payment and the start of development, during which the Customer completes the technical specification, provides materials or clarifies data, is not included in the development period.
5.4. Deadlines depend on the selected tariff, work scope, project complexity and timely actions of the Customer.
5.5. Customer delays, changes to requirements, the need for additional integrations, unavailability of third-party services or other circumstances outside the Contractor’s reasonable control may result in a corresponding adjustment of deadlines.
6. Development process and cooperation
6.1. Work is performed within the paid tariff, the applicable special Appendix and the technical specification.
6.2. Where the technical specification does not define a particular method of implementation, the Contractor independently selects the technical, visual and organisational solutions necessary to create a functioning website within the agreed scope.
6.3. Communication after payment relates to implementation of the placed order. Discussion does not automatically expand the tariff or create new obligations for the Contractor.
6.4. Correction of the Contractor’s technical errors and bringing agreed functionality into conformity with approved requirements is not an additional service.
6.5. New pages, sections, functions, integrations, language versions, structural changes, new design or other work outside the paid scope is performed only after agreement on price and conditions. No paid additional work is performed without the Customer’s prior consent.
7. Price, recalculation and change of scope
7.1. The project price is determined by the selected tariff and agreed additional services.
7.2. If, after analysing the requirements, the work actually required is objectively less than the paid scope and the actual project price is lower than the amount paid, the difference is refunded to the Customer in accordance with the Agreement and applicable terms.
7.3. If the requirements exceed the paid scope, the Contractor informs the Customer in advance of the need for additional work and its price or offers a move to a suitable tariff.
7.4. A tariff change after payment may be made before development starts where technically and organisationally possible and where the parties have agreed the new scope and settlement.
7.5. After development starts, a tariff change or material expansion of the project is assessed individually taking into account work already completed.
8. Project delivery, support and administration
8.1. The project is delivered to the Customer in working condition within the paid tariff, applicable special Appendix and agreed technical specification.
8.2. Delivery of the project means completion of the original development scope unless documented technical errors or other unfulfilled obligations of the Contractor remain within the agreed scope.
8.3. Technical support after delivery is provided only within the scope and period included in the selected tariff or special Appendix.
8.4. Administration, regular content updates, publication of new materials, further development, functionality changes, promotion and other work after project delivery are separate services unless the tariff expressly provides otherwise.
8.5. The absence of further support does not alter proper completion of the original development where the website was delivered in working condition within the agreed scope.
9. Customer data and identification
9.1. The Customer must provide accurate contact and payment data necessary to place and perform the order.
9.2. Where reasonably necessary to prevent fraud, verify authority, comply with law, meet payment-provider requirements or protect the parties, the Contractor may request documents confirming the Customer’s identity or the authority of a legal-entity representative.
9.3. Failure to provide reasonably requested documents or material doubts about their authenticity may be grounds to suspend performance of the order until the relevant circumstances are resolved.
9.4. Personal data is processed in accordance with the Privacy Policy and applicable law. Data may be disclosed to payment, hosting, communications, technical and other service providers only to the extent necessary to place and perform the order, or where required by law.
9.5. This section does not amend or replace the Contractor’s Privacy Policy. The current Privacy Policy applies to processing of personal data.
10. Language versions and document priority
10.1. This Appendix may be published in several languages.
10.2. The Latvian-language version is the legally primary and controlling version of this Appendix. Other language versions are provided for the Customer’s information.
10.3. The Agreement, this Appendix, the applicable special Appendix No. 1–12, the paid tariff and the technical specification are applied together when interpreting a specific order.
10.4. Special terms for the selected website type apply to the particular features of that website, while general matters not regulated by the special Appendix are governed by this Appendix and the Agreement.
11. Final provisions
11.1. This Appendix governs the general ordering and development process and does not replace the special terms for a specific website type.
11.2. Customer requirements outside the paid tariff and not recorded in the applicable technical specification are not defects in work already completed.
11.3. Matters not regulated by this Appendix are governed by the Agreement, applicable special Appendices and other documents relating to the relevant order.
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