Public Agreement
Public Agreement
for website development and technical maintenance
Revision dated 16.09.2026
This Public Agreement (the “Agreement”) is a public offer by MEDIA IEU, SIA, registration number 40203268669, registered address Andreja Pormaļa iela 15, Jēkabpils, LV-5201, Latvia (the “Contractor”), to enter into a services agreement with a natural or legal person accepting these terms (the “Customer”).
1. General provisions
1.1. The Agreement governs general terms for website development, technical maintenance, support, administration, further development, promotion and other website-related services supplied by the Contractor.
1.2. The scope of a specific order is determined jointly by this Agreement, the applicable Appendix, the selected and paid tariff, technical specification, invoice, commercial offer and other expressly agreed terms.
1.3. Appendices No. 1–12 contain special terms for individual website types. Appendix No. 13 governs the general ordering and development procedure. Appendix No. 14 governs additional services. Appendix No. 15 governs promotion and advertising. Later published Appendices apply only to orders for which they are expressly applicable.
1.4. If a special term of an applicable Appendix conflicts with a general term of the Agreement, the special term prevails in the relevant part unless mandatory law requires otherwise.
1.5. Where the Customer is a consumer, mandatory consumer rights under Latvian law and applicable European Union law remain unaffected.
2. Definitions and order documents
2.1. “Website” means the web resource being developed or serviced, including its pages, software components, database, media, settings and agreed integrations.
2.2. “Tariff” means a published or individually agreed package defining the basic scope, price and included capabilities.
2.3. “Technical specification” means the description of source data, structure, materials, requirements and preferences for a specific project within the paid scope.
2.4. “Additional work” means work outside the paid tariff, applicable Appendix or agreed technical specification and is performed only after separate agreement.
2.5. “Third-party service” means a service or software product of another provider, including hosting, domain services, payment systems, email, APIs, CRM, analytics, advertising platforms, libraries, plugins, SaaS or another external component.
2.6. The documents for a specific order apply together. Neither the technical specification nor correspondence by itself automatically expands the paid tariff unless additional scope and price are expressly agreed.
3. Subject of the Agreement
3.1. The Contractor shall provide the ordered services within the agreed scope, and the Customer shall provide required data and materials, accept properly supplied services and pay for them.
3.2. Services may include website development, configuration, technical integrations, hosting-related setup, maintenance, administration, updates, further development, migration, security, analytics, SEO, advertising and other work expressly stated in the order.
3.3. The Contractor is not obliged to perform work outside the paid scope. New requirements are treated as a change of order or additional work.
3.4. Where the technical specification does not prescribe a particular implementation method, the Contractor may choose reasonable technical, visual and organisational solutions necessary to achieve the agreed result.
4. Formation of the Agreement and placing an order
4.1. Publication of the Agreement on site-building.com constitutes a public offer to enter into the Agreement on these terms.
4.2. The Agreement is formed by acceptance. Unless a specific service provides otherwise, acceptance occurs by payment for the selected service or tariff.
4.3. Payment constitutes acceptance of the Agreement and those order documents whose links were available to the Customer before payment or which were directly provided before payment.
4.4. Once payment is confirmed, the order is deemed placed and the project opened. The start of technical development is governed by Appendix No. 13 and does not necessarily coincide with the payment date.
4.5. A person placing an order on behalf of a legal person or another person represents that they have the necessary authority.
5. Contractor rights and obligations
5.1. The Contractor shall perform the agreed scope professionally and in accordance with the applicable order documents.
5.2. The Contractor shall correct its own technical errors and non-conformity with agreed requirements without additional charge where the matter is not a new requirement or a consequence of Customer or third-party actions.
5.3. The Contractor may request materials, access, clarification, identity or authority verification where objectively necessary to provide the service, prevent fraud, comply with law or meet third-party provider requirements.
5.4. The Contractor may suspend work where the Customer fails to provide necessary data, access, materials or payment or otherwise prevents performance.
5.5. The Contractor may use employees, subcontractors and third-party services while remaining responsible for its own part of performance to the extent required by law.
5.6. The Contractor may refuse requirements that violate law, third-party rights, platform rules, technical security or exceed the agreed order without additional agreement.
6. Customer rights and obligations
6.1. The Customer shall provide complete and accurate information, materials, text, images, details and access required for performance.
6.2. The Customer is responsible for legality and accuracy of supplied content and for holding rights to text, images, trademarks, databases, video, music, software and other materials supplied.
6.3. The Customer shall timely respond to reasonable Contractor requests where work cannot continue without the response.
6.4. The Customer may receive reasonable information on progress and require the result to conform to the agreed order.
6.5. The Customer shall not make uncoordinated changes to a project under development in a manner that interferes with performance.
6.6. After handover, the Customer is responsible for further use of the website, published content and actions of its users and staff unless the relevant administration service is separately ordered.
7. Price, payment and recalculation
7.1. Price is determined by the tariff, invoice, payment page, commercial offer or another order document effective at the time of payment.
7.2. Unless otherwise agreed, work begins after payment for the relevant scope is confirmed.
7.3. Third-party costs, including licences, domains, hosting, advertising budgets, payment fees, APIs, SaaS, SMS, cloud resources and other external services, are paid separately unless expressly included.
7.4. If after requirements analysis the work objectively required is less than the paid scope and the actual project price is lower than the amount paid, the difference is refunded in accordance with the applicable Appendix and work actually completed.
7.5. If requirements exceed the paid scope, additional price is agreed before paid additional work starts. No paid additional work is performed without the Customer’s prior consent.
7.6. Where possible, refunds are made using the same payment method by which the payment was received unless law or the payment provider requires otherwise.
8. Deadlines, delivery and acceptance
8.1. Deadlines are determined by the applicable tariff, Appendix, technical specification or individual offer.
8.2. Periods awaiting Customer materials, access, answers or approvals are excluded from the deadline for work that objectively cannot proceed without them.
8.3. The Contractor may complete work earlier than the stated deadline.
8.4. After completing the agreed scope, the Contractor informs the Customer that the result is ready for review or handover.
8.5. The Customer shall review the result within a reasonable period and identify specific non-conformities with agreed requirements. Where a specific acceptance period is set, that period applies.
8.6. New wishes, additional pages, functions, integrations, design changes or business-logic changes are not defects in previously agreed and completed work.
8.7. Contractual notification periods for defects do not limit mandatory consumer rights that cannot be limited by agreement.
9. Intellectual property and software components
9.1. Until full payment, the Customer is not entitled to demand delivery of files, access, source materials or rights that the order provides are transferred only after full payment.
9.2. After full payment, the Customer receives rights to use the result to the extent necessary for normal operation and further development of its website unless the specific order provides otherwise.
9.3. Economic rights in original materials and software elements created specifically for the Customer are transferred only to the extent those rights belong to the Contractor and transfer follows from the nature and terms of the order.
9.4. Rights in the Contractor’s pre-existing developments, universal modules, methods, templates, libraries, tools, know-how and reusable components remain with the Contractor. The Customer may use them as part of the delivered project.
9.5. Rights in WordPress, themes, plugins, libraries, fonts, images, APIs and other third-party components are governed by licences of their respective rights holders.
9.6. The Contractor may use general technical knowledge and experience gained from the project provided the Customer’s confidential information is not disclosed.
10. Third-party services, hosting and domains
10.1. Website operation may depend on third-party providers including domain registrars, hosting, cloud services, payment systems, email, CDN, APIs, CRM, analytics and advertising platforms.
10.2. The Contractor does not control third-party rules, prices, APIs, moderation, availability or decisions and is not responsible for independent outages or changes not caused by the Contractor.
10.3. Adaptation to later third-party service changes is separate work unless included in an active support service.
10.4. Special terms for hosting, domains, additional services and advertising are governed by the relevant Appendices.
11. Personal data, confidentiality and security
11.1. Personal data is processed in accordance with the Contractor’s current Privacy Policy and applicable law.
11.2. For performance of an order, data may be disclosed to payment, hosting, domain, communications, cloud, analytics and other providers only to the extent necessary for the relevant service or legal compliance.
11.3. The parties shall reasonably protect passwords, keys, commercial data and other non-public information received from each other.
11.4. The Customer shall promptly change or revoke access where compromise is suspected.
11.5. No technical system can guarantee absolute protection against attacks, vulnerabilities or data loss. Specific backup and security obligations are determined by the ordered service.
12. Consumers
12.1. Where the Customer acts as a consumer, mandatory Latvian and European Union consumer-protection rules apply.
12.2. Terms concerning liability, acceptance, termination, refunds, claim periods and applicable law are interpreted so as not to deprive a consumer of rights that cannot legally be waived.
12.3. Where a consumer requests commencement of a service before expiry of a statutory withdrawal period, that request and its legal consequences are recorded or applied in accordance with applicable law.
12.4. Nothing in the Agreement prevents a consumer from contacting competent authorities or using remedies available by law.
13. Liability
13.1. The parties are liable for non-performance or improper performance under Latvian law and applicable mandatory European Union rules.
13.2. The Contractor is not responsible for consequences of inaccurate Customer data, Customer infringement of third-party rights, actions by the Customer or third parties, unauthorised project changes, third-party service failures or circumstances outside the Contractor’s reasonable control.
13.3. Unless mandatory law provides otherwise, the Contractor’s liability for direct proven damage in connection with a specific service is limited to the amount actually paid for the service whose breach directly caused that damage.
13.4. The limitation in clause 13.3 does not apply to intentional misconduct by the Contractor or where limitation is prohibited by law.
13.5. The Contractor is not liable for loss of expected profit, reduced sales, loss of search positions or other indirect commercial consequences unless liability is imposed by mandatory law or separately agreed in writing.
14. Force majeure
14.1. A party is not liable for delay or inability to perform caused by extraordinary and unavoidable circumstances outside its reasonable control.
14.2. Such circumstances may include natural disasters, war, civil unrest, prolonged infrastructure failures, government action, major network restrictions and other events objectively preventing performance.
14.3. The performance period is extended for the duration of the relevant circumstances and a reasonable period required to address their consequences.
14.4. If performance becomes objectively impossible for an extended period, the parties agree the further procedure or termination of the unperformed part, taking into account work already completed and mandatory law.
15. Notices, term, termination and amendments
15.1. Operational communication may take place by email and WhatsApp. Legally significant notices are sent by email or another method capable of evidencing content and dispatch unless law requires another form.
15.2. The Contractor’s official email is info@site-building.com. Operational communication channel: WhatsApp +371 25 594 318.
15.3. The Agreement applies from acceptance until obligations are performed or terminated in the prescribed manner. Recurring services apply during the paid or agreed period.
15.4. Either party may terminate the future unperformed part of services in the cases and manner provided by the Agreement, relevant Appendix and law. Settlement takes account of work actually completed, agreed costs already incurred and mandatory Customer rights.
15.5. The Contractor may update the Agreement and Appendices by publishing a new version on the website. A new version applies to new orders from its effective date.
15.6. Amendments do not retroactively worsen the terms of a fully paid one-off order. For ongoing or recurring services, amendments apply according to the relevant service terms, notice or mandatory law.
15.7. A website price change does not change the price of an already paid one-off order unless the parties separately agree a scope change.
16. Governing law, disputes, language and details
16.1. The Agreement is governed by the law of the Republic of Latvia, subject to mandatory European Union rules and mandatory rules of the consumer’s country of residence where applicable.
16.2. The parties shall first seek to resolve disputes through negotiation and a written complaint.
16.3. If a dispute is not resolved, it shall be considered by a competent court or authority under applicable law. A consumer’s statutory jurisdiction rights are not restricted.
16.4. The Latvian-language version is the legally primary and controlling version of the Agreement. Other translations are provided for convenience and information.
16.5. Invalidity of an individual provision does not affect the validity of the remaining provisions.
16.6. Customer details are determined by the information supplied when placing the specific order.
16.7. Contractor details:
MEDIA IEU, SIA
Registration number: 40203268669
Registered address: Andreja Pormaļa iela 15, Jēkabpils, LV-5201, Latvia
Email: info@site-building.com
WhatsApp: +371 25 594 318
MEDIA IEU, SIA
