Additional services

Additional services are provided separately from the main website development service unless they are included in the selected plan, service package or individually agreed proposal.

Such services may be required before development begins, during the project, after the website has been handed over to the Customer, or during its subsequent use. They help address technical, organisational and operational tasks that fall outside the basic development scope.

Additional services may include work relating to domains, hosting, technical support, administration, security, website migration, integrations, adding new pages, changing the structure, updating materials and developing functionality.

Each additional service is performed within the scope of the agreed task. If the work requires a preliminary assessment, the Contractor clarifies the required information, determines the scope of work, completion time and price, and then sends the Customer a proposal.

Additional services begin after the conditions have been agreed and payment has been confirmed, unless a different procedure is provided by the description of the specific service, the selected package or a separate agreement between the parties.

Hosting and infrastructure cover website placement and form its stable technical foundation. This service provides the conditions required for the project to operate correctly in the server environment, including the allocation and distribution of computing resources and monitoring of website availability. All projects are hosted within the studio's infrastructure, while the differences between hosting options are determined by the amount of allocated resources and the technical parameters required for the specific tasks of the project. As the website develops, infrastructure parameters may be changed and scaled.

Hosting and infrastructure services are billed monthly. To ensure uninterrupted website operation, the Customer's payment card is linked to the service and charges are made automatically in accordance with the selected plan. This payment arrangement helps prevent downtime caused by delayed payments and supports stable project availability.

Hosting and infrastructure services do not alter the website's structure, functionality or content and relate exclusively to the conditions under which it operates in the server environment. Hosting and infrastructure are treated as a separate part of operating the project and are arranged separately from website development work.

Work relating to technical support, administration, content management, changes and further website development is not included in hosting services and is provided under the relevant service sections and plans.

Domain names are used to address the website and related services on the internet. This section covers the registration, renewal and technical management of domain names required for the project to operate. A domain name is a separate infrastructure element and is not connected with the website's structure, content or functionality.

The domain is registered using the Customer's details, which are stated in the relevant documents when the domain name is arranged. At the same time, the technical registration and management of the domain are handled through the studio's infrastructure without providing the Customer with a separate personal control panel. The studio configures DNS settings, monitors expiry dates and renews the domain within the active service arrangement.

A domain name is paid for a fixed period, generally one year. Renewal is carried out where an active service arrangement is in place and payment has been made on time. If the service is discontinued or payment is not received, the domain name is not renewed.

Domain-related services do not include website administration, content changes or further project development. Domains are treated as a separate infrastructure component and are arranged independently from website development, technical support and administration services.

Website technical support is intended to maintain stable and correct operation after launch. This service includes monitoring the project's technical condition, availability and compatibility with the server environment, as well as helping prevent failures that may arise during website operation.

Support includes regular technical checks, operational monitoring and response to technical incidents within the website's existing architecture. All work is carried out without changing the project's structure, design or functionality and is focused exclusively on maintaining stability and availability.

Technical support is provided on a recurring basis and is arranged separately from website development, administration and further development services. The scope of monitoring and response priority depend on the selected support level.

Website administration covers work related to managing the content and structure of an already operating project. This includes updating information, publishing materials, changing individual page elements and keeping content current.

Administration concerns the website itself as an information and user-facing product rather than the technical infrastructure. All work is carried out within the existing website structure and does not include development of new functionality, changes to the project architecture or intervention in the server environment.

Website administration services are provided on a recurring basis and are arranged separately from hosting, infrastructure and technical support. The permitted scope of actions, update frequency and intensity of work are determined by the selected plan.

Website development and expansion cover work aimed at the functional and structural development of an existing project. This includes improvements, the addition of new sections and elements, expansion of website capabilities and adaptation of the project to new tasks and usage scenarios.

Development work affects the website's structure and functionality and is carried out on the basis of the existing project architecture. The specific scope, composition and complexity of the work are determined individually, taking into account the current condition of the website, the assigned tasks and the goals of the project.

Website development and expansion services are provided on the basis of prior agreement and an issued invoice. The cost and completion time are agreed separately for each stage and are not included in hosting, technical support or website administration services.

The language version and structure of a website determine how information is presented and how conveniently users can interact with it. This service covers the formation of page structure, navigation and content hierarchy, as well as support for one or more languages according to the needs of the project.

A multilingual website separates content by language version while preserving a consistent structure and navigation logic. Each language version is treated as an independent information environment, while the technical implementation ensures correct language switching and consistency across page structures.

Website structure work includes the creation of sections, menus, anchor links and logical connections between pages. Structural changes may affect block placement, section order and navigation elements, but do not include development of new functionality unless separately agreed.

Language and website structure configuration is treated as a separate area of work and is not included in hosting, technical support or administration services. The scope and format of the work are determined according to project complexity and agreed under the contract or as a separate stage of work.

Integrations cover the connection and configuration of external services and systems required to expand website capabilities and enable interaction with external environments. This includes connecting the website to payment systems, analytics services, feedback forms, CRM systems, email services and other third-party solutions.

Integrations are implemented within the website's existing architecture and are intended to automate processes, transfer data and improve functional usage scenarios. Connecting external services does not alter the website's basic structure unless otherwise agreed separately.

The scope, composition and complexity of integrations are determined individually, taking into account the technical requirements of the connected services and the needs of the project.

Integration services are provided separately from hosting, technical support and website administration. The cost and completion time are determined on the basis of prior agreement and an issued invoice.

Migration and scaling cover work related to changing the website hosting environment and adapting the project to increased load or changing technical conditions. This includes moving the website between servers, hosting environments or infrastructure solutions while preserving its operation and data.

Scaling involves changing website hosting parameters in response to project growth, increased traffic or expansion of functional requirements. The work is intended to maintain stable website operation under changing requirements and does not affect its content or visual presentation unless separately agreed.

The scope and complexity of migration and scaling work are determined individually and depend on the project's initial condition, the technologies used and the target hosting environment.

Migration and scaling services are provided separately from hosting, technical support and website administration. The cost and completion time are agreed in advance and formalised on the basis of the agreed terms and an issued invoice.

Security and data cover measures intended to protect the website, information and user data during project operation. This service includes solutions that support data preservation, access control and the website's resilience to external influences.

Security work includes configuring protective mechanisms, monitoring data integrity and preventing unauthorised access. Data management includes organising the storage, backup and recovery of information required for stable website operation.

Security and data measures do not alter the website's structure, content or functionality and do not replace technical support or administration. All work is carried out within the project's existing architecture and is focused exclusively on protecting and preserving information.

Security and data services are provided separately from hosting, technical support and website administration. The scope and format of the work are determined individually and agreed under the contract or as a separate service stage.

Urgent and unscheduled work covers tasks that require prompt execution outside the planned service schedule and standard procedures. Such work arises unexpectedly and requires a rapid response to maintain website operation or carry out urgent changes.

This service covers work that is not included in the current hosting, technical support or administration plans and requires priority involvement of specialists. The scope and nature of the work are determined by the actual situation.

Urgent and unscheduled work is provided only on request and where technically possible. The cost and completion time are determined individually and formalised on the basis of the agreed terms and an issued invoice.

This type of work does not change the conditions of the basic service and is not a mandatory part of website operation.

Payment for services depends on their nature and the way they are provided. Some services are arranged on a recurring basis with a fixed payment frequency, while others are performed as one-off work or upon completion of agreed tasks. The specific payment format is stated in the contract, invoice or another agreed document.

Hosting, infrastructure, technical support and website administration services are generally provided on a recurring basis with periodic payment. To ensure continuity of service, payment may be processed automatically in accordance with the selected plan and the terms of the contract.

Work related to website development and expansion, integrations, migrations, scaling, security, as well as urgent and unscheduled tasks, is paid for separately. The cost of such work is determined on the basis of prior agreement and an issued invoice, taking into account the scope and complexity of the tasks.

Domain names are paid for a fixed registration period and are subsequently renewed where an active service arrangement is in place and payment has been made on time.

All payments are made in accordance with the terms of the contract and applicable law. Failure to make payment within the specified period may result in suspension of the relevant services until the financial obligations have been fulfilled.