Knowledge base

Knowledge base belongs to the “Content & media” group and is used to publish and organise useful content, media or updates in a format visitors can consume easily. Its value depends on where it appears in the journey and what happens before and after the visitor uses it; the same module can therefore be simple on one project and much more involved on another.

Implementation should define placement in the user journey, required data, states, permissions and any external dependencies. It is also worth deciding how the function interacts with nearby capabilities such as FAQ, Timeline and Article categories, so the visitor does not encounter duplicated steps or disconnected controls.

Commonly compatible formats include Corporate website, Catalog website, Forum website, News website and Online store. The final scope and cost depend on data volume, design states, integrations, automation, permissions and the selected pricing plan; the function is configured for the project rather than installed as an identical block everywhere.