HOW TO ORDER A WEBSITE

Order placement procedure and project start

Payment of the selected plan, completion of the technical brief, and launch of development within the scope of the chosen plan

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Only 4 stages

The work process is built on a clear and transparent structure. Each stage is defined in advance and follows a strict sequence — from selecting a service and placing an order to development and delivery of the finished project. This approach eliminates uncertainty and simplifies interaction at all stages of the process.

Stage 1

Service selection

Selection of the website type and maintenance plan. Defining the project format and scope.

Stage 2

PAYMENT & BRIEF

Payment confirms the tariff and service terms.
After payment, the technical brief is completed.

Stage 3

Website development

Work begins after the technical brief is received. Development is carried out strictly within the selected tariff and the brief.

Stage 4

Project delivery

Delivery of the website in working condition. Project completion.

How the order is placed

Placing an order begins with selecting a service on the website and navigating to the corresponding section. All information about website formats, tariffs, scope of work, and terms of cooperation is published in advance and available for review before the order is placed. The order is formed based on the selected tariff, without preliminary discussions or individual agreements at this stage.

After selecting a tariff, the process proceeds to payment. Payment confirms the Client’s intention to start the work and serves as the starting point of the entire process. At the time of payment, the Client must provide a valid email address, first name, last name, and country in order to correctly register the order and ensure further communication. From the moment the payment is confirmed, the order is considered placed, and the service terms are deemed fully accepted in accordance with the Public Agreement and the applicable Regulations.

Before payment, no consultations, task discussions, or idea reviews are conducted within the project. This procedure eliminates uncertainty, uncoordinated expectations, and non-targeted discussions. All further communication, preparation of the technical brief, and commencement of work take place strictly after the order has been placed and the payment has been confirmed.

Plan selection and administration

At the order placement stage, the Customer selects the type of website and the development plan. The plan determines the website structure, scope of work, number of sections, and the basic set of included services required to launch the project.

Website administration is not a fixed or mandatory obligation and is selected by the Customer separately, based on future needs. After the completion of development and the end of the included technical support period, the Customer independently determines the format of further website maintenance.

Administration may include content updates, technical adjustments, ongoing support, consultations, and other actions related to maintaining the website in working condition. The specific scope and format of administration are not tied to the development plan and are agreed separately if required.

Payment as the starting point

Payment of the selected tariff is a mandatory and initial stage for starting work on the project. Prior to payment, the Service Provider does not begin discussing details, preparing the technical brief, or planning work timelines.

The fact of payment constitutes acceptance of the Public Agreement and the Service Regulations, and also confirms the Client’s consent to the terms of the selected tariff and the relevant contractual appendix. When making a payment, the Client must provide a valid email address, first name, last name, and country, which are required for order identification and further interaction.

This procedure is applied to clearly record the obligations of the parties and to exclude preliminary discussions without a formally placed order. All subsequent actions within the project are carried out only after the payment has been received and strictly within the scope of the paid work.

After payment confirmation, the Client gains access to the next stage — completing the technical brief and launching the development process in accordance with the selected tariff.

Technical specification (TS)

Website development begins after a correctly completed technical specification is received and its compliance with the selected plan is confirmed. Until this moment, no work on the project is carried out and timelines are not calculated.

From the start of development, the Contractor proceeds with the implementation of the project within the framework of the approved technical specification, the selected plan, and the applicable Regulations. All actions are performed according to the fixed scope of work, without deviations from the agreed structure and project logic.

During the development process, the Contractor has the right to independently make technical and visual decisions necessary for the correct implementation of the website, unless otherwise specified in the technical specification. Decisions are made based on quality standards, development practices, and the logic of the selected website format.

The start of development is considered the official point of fulfillment of project obligations and serves as the basis for further calculation of project timelines.

Start of development

Website development begins after a correctly completed technical specification is received and its compliance with the selected plan is confirmed. Until this point, no work on the project is carried out and timelines are not calculated.

From the moment development starts, the Contractor proceeds with the implementation of the project within the framework of the approved technical specification, the selected plan, and the applicable Regulations. All actions are performed within the fixed scope of work, without deviations from the agreed structure and project logic.

During the development process, the Contractor has the right to independently make technical and visual decisions necessary for the proper implementation of the website, unless otherwise specified in the technical specification. Decisions are made based on quality standards, development practices, and the logic of the selected website format.

The start of development is considered the official point of fulfillment of project obligations and serves as the basis for further calculation of project timelines.

Project timelines

Project timelines are determined by the selected plan and the scope of work fixed in the technical specification. The calculation of timelines begins from the start of development, that is, after a correctly completed technical specification is received and its compliance with the plan conditions is confirmed.

The indicated timelines are indicative in nature and reflect the standard workflow provided that the Customer supplies all required information in a timely manner. Delays in providing data, materials, approvals, or responses on the part of the Customer may affect the actual project completion time.

Timelines may be adjusted in the event of changes to the technical specification, expansion of the scope of work, or the occurrence of circumstances beyond the Contractor’s control. All changes to timelines are documented within the project and implemented by mutual agreement of the parties.

Completion of the project timeline is deemed to occur upon delivery of the website to the Customer in a functional state, within the scope provided by the selected plan and the approved technical specification.

What is included in the plan

The scope of services included in the plan is determined by its description and is fixed at the moment of payment. The plan includes website development in the specified format, basic setup, implementation of the structure and functionality provided by the selected option, as well as the actions required to deliver the website in a working condition.

Within the plan, only the work expressly specified in its description and in the corresponding Appendix to the Public Agreement is performed. All website parameters, development scope, number of sections, blocks, and functions are limited by the terms of the selected plan and the approved technical specification.

Work and services not included in the plan, including additional revisions, functional expansions, changes to the website structure, content creation beyond the agreed scope, third-party service integrations, or subsequent administration, are not included in the plan price and are performed separately by agreement.

Thus, the plan defines clear project boundaries and the scope of the Contractor’s obligations. Anything beyond these boundaries is considered an additional service and is not included in the base development cost.

Consultations and discussions

Project-related discussions are conducted exclusively after payment of the plan and concern issues related to the execution of work under the approved technical specification. Consultations are aimed at clarifying implementation details, coordinating decisions within the selected website format, and ensuring proper execution of the work.

The number and format of consultations are limited by the selected plan and the scope of work. Discussions do not imply a revision of the website structure, changes to the project logic, or expansion of functionality beyond the approved technical specification.

Consultations and discussions not directly related to the execution of the paid scope of work, as well as preliminary reviews of ideas, concepts, and options prior to order placement, are not included in the development process and are provided as a separate paid service.

Project support

Project support is not a mandatory part of the website development service and is not automatically included in the selected plan, unless otherwise specified in its description. After development is completed, the website is delivered to the Customer in a functional state, within the scope provided by the technical specification and the plan terms.

Further website support is determined by the Customer independently. It may include technical maintenance, content updates, revisions, performance monitoring, security measures, and other actions related to website operation. The format, scope, and frequency of support are not tied to the development stage and are agreed separately if required.

The absence of support does not affect the fulfillment of website development obligations. All additional work after project delivery is performed only by separate agreement and is not included in the development cost, unless otherwise provided by the terms of the selected plan or the corresponding Appendix.

Customer identification and documents

The Contractor provides services exclusively to identified Customers. For the purpose of preventing fraud, abuse, and unlawful use of developed resources, the Contractor has the right to request documents confirming the Customer’s identity.

For individuals, such a document is a copy of an identity document (passport or ID card).
For legal entities, registration details of the company and a document confirming the authority of the representative.

Documents are provided in electronic form and are used solely to verify the Customer’s identity and the legitimacy of the service order. The processing and storage of personal data are carried out in accordance with the Contractor’s applicable Privacy Policy.

The Contractor does not transfer Customer data to third parties and does not disclose information about the Customer, except in cases expressly provided for by law. Data may be disclosed exclusively on the basis of a final court decision or an official request from law enforcement authorities in accordance with the procedure established by law.

In the event of the Customer’s refusal to provide the requested documents, or if there are reasonable doubts as to their authenticity, the Contractor has the right to suspend the provision of services or refuse to perform them in accordance with the terms of the Public Agreement.

Frequently Asked Questions (FAQ)

This section contains answers to the most common questions that arise during order placement and throughout the course of work. It explains key points related to payment, the technical specification, timelines, scope of work, and the format of cooperation.

1. Why is payment required first, before everything else?

Payment confirms the selected tariff, scope of work, and project format. After that, the work process begins and the technical brief is prepared.
At the time of payment, it is necessary to provide an email address, first name, last name, and country in order to correctly register the order and ensure further communication.

2. Is it possible to discuss the project before payment?

Yes. Preliminary discussions and consultations are provided as a separate paid service.

3. What happens immediately after payment?

After payment, you receive an email with the contract and a link to the technical specification form corresponding to the selected plan.

4. What is the technical specification (TS) in your format?

The technical specification is a structured form containing the project’s initial data. It is prepared after payment and defines the development details within the selected plan.

5. Is the technical specification different for different plans?

Yes. Each plan has its own scope of work and, accordingly, its own technical specification form.

6. When does website development begin?

Development begins after the technical specification has been completed and submitted.

7. Is it possible to change the plan after payment?

The possibility of changing the plan is considered on an individual basis before development begins.

8. What if I do not complete the technical specification immediately?

The project does not start until the completed technical specification is received.

9. Is a refund available?

Refund conditions are specified in the legal information and the contract.

10. How does further communication on the project take place?

All work is conducted within the project framework after payment and completion of the technical specification, without fragmented or unstructured correspondence.

Regulations for the provision of services

(addendum to the Public Agreement)

These Regulations are an addendum to the Public Agreement for website development and technical maintenance and define the procedure for placing an order, commencing work, and providing services by the Contractor.

These Regulations apply to all services provided by the Contractor and are binding on the Customer from the moment the Public Agreement is accepted by payment for the services. The provisions of these Regulations shall apply jointly with the Public Agreement, the selected plan, the corresponding Appendix, and the technical specification.

1. General provisions

1.1. Services are ordered by the Customer independently by selecting a plan and making payment.
1.2. Payment is considered acceptance of the Public Agreement and confirmation of the Customer’s consent to the terms of these Regulations, as well as all applicable Addenda and Appendices to the Public Agreement.
1.3. Applicable documents include, but are not limited to:

  • the Public Agreement;
  • these Regulations;
  • the description of the selected plan;
  • the Appendix to the Public Agreement specifying the selected website format, scope of work, and terms of performance;
  • the technical specification formed after payment;
  • other materials and terms published on the Contractor’s website relating to the selected service.

2. Plan selection

2.1. The Customer independently selects a plan based on their objectives and the required website format.
2.2. The plan defines the website format, scope of work, functional composition, technical specification format, and terms of service provision.
2.3. Changes to the scope of work are possible only within the conditions of the selected plan or by changing the plan prior to the start of development.

3. Payment and project launch

3.1. Payment of the plan is a mandatory condition for the commencement of services.
3.2. From the moment of payment, the order is considered placed and the project is considered launched.
3.3. Preliminary discussions, consultations, and project reviews prior to payment are not included in the development process and are provided as a separate paid service.

4. Technical specification (TS)

4.1. After payment, the Customer is provided with a technical specification form corresponding to the selected plan.
4.2. The technical specification is formed by completing a structured form.
4.3. Completion and submission of the technical specification is a mandatory stage for the start of development.
4.4. Until a completed technical specification is received, the Contractor has the right not to commence service provision.
4.5. The content of the technical specification defines the details of project implementation within the selected plan.

5. Start and development process

5.1. Website development begins after a correctly completed technical specification is received.
5.2. Work is performed in accordance with the selected plan, the technical specification, and the corresponding Appendix.
5.3. All changes and adjustments are carried out exclusively within the scope of work established by the plan and the technical specification.

6. Project timelines

6.1. Service timelines depend on the selected plan and the completeness of data provided by the Customer.
6.2. Timelines begin to be calculated from the moment the completed technical specification is received.
6.3. Delays in providing data by the Customer may affect the project timelines.

7. Consultations and discussions

7.1. Consultations, discussions, and preliminary project reviews prior to payment of the plan constitute a separate service.
7.2. The cost and format of consultations are specified separately on the Contractor’s website.
7.3. After payment, interaction is carried out within the project framework and under the conditions of the selected plan.

8. Support and maintenance

8.1. Terms of website support and maintenance are determined by the selected plan or a separate agreement.
8.2. Support is provided in the scope and under the conditions specified in the relevant Addendum or Appendix.

9. Final provisions

9.1. These Regulations constitute an integral part of the Public Agreement.
9.2. In the event of discrepancies between these Regulations and other documents, the provisions of the relevant Addendum or Appendix shall prevail.
9.3. The Contractor has the right to amend these Regulations in the manner provided for in the Public Agreement.

10. Customer identification and personal data processing

10.1. The Contractor provides services exclusively to identified Customers. For the purpose of preventing fraud, abuse, and unlawful use of work results, the Contractor has the right to request documents confirming the Customer’s identity.

10.2. For individuals, such document is a copy of an identity document (passport or ID card). For legal entities, company registration details and a document confirming the authority of the representative acting on behalf of the Customer.

10.3. Documents are provided by the Customer in electronic form and are used exclusively for identification purposes, confirmation of the legitimacy of the service order, and fulfillment of obligations under the Public Agreement and these Regulations.

10.4. Processing, storage, and use of the Customer’s personal data are carried out in accordance with the Contractor’s applicable Privacy Policy and the requirements of applicable law.

10.5. The Contractor does not disclose or transfer Customer information to third parties, except in cases expressly provided by law. Disclosure is permitted exclusively on the basis of a final court decision or an official request from law enforcement or other authorized state authorities.

10.6. In the event the Customer refuses to provide identity documents or if there are reasonable doubts regarding their authenticity, the Contractor has the right to suspend service provision or refuse to perform the services in accordance with the Public Agreement.

11. Language versions

11.1. These Regulations may be published in multiple languages.
11.2. In the event of discrepancies, inaccuracies, or differences in interpretation between language versions, the Latvian language version shall prevail and be legally binding.
11.3. All other language versions of these Regulations are for informational purposes only.