Additional services

Legal section governing the terms of additional services

Terms and Procedure for Providing Additional Services

(addendum to the Public Agreement)

1. General provisions

1.1. This section “Terms and Procedure for Providing Additional Services” is an addendum to the Public Agreement for website development and technical maintenance (edition dated 01.12.2020) and defines the procedure for ordering, providing, and accepting additional services.

1.2. The provisions of this section apply in conjunction with the Public Agreement, the Service Provision Regulations, the relevant Appendices, the selected tariff, and the technical specification, and are binding on the Client from the moment of acceptance of the Public Agreement by payment for the services.

1.3. This section applies to additional services provided by the Contractor outside the scope of the initial services defined by the Public Agreement, an Appendix, a tariff, a technical specification, or an invoice (Rekins).

1.4. This section regulates the procedure for providing additional services, information about which is published on this website page and structured in the page navigation.

1.5. The specific scope, volume, format, timelines, and cost of additional services are determined in accordance with the Public Agreement, the Service Provision Regulations, the relevant Appendices, the description of services on the Contractor’s website, and/or the issued invoice (Rekins).

1.6. In the event of any discrepancies between the Public Agreement, the Service Provision Regulations, the Appendices, and this section, the provisions of the Public Agreement and the documents having priority under it shall prevail.

1.7. Payment for additional services constitutes the Client’s full and unconditional acceptance of the provisions of this section.

2. Hosting and infrastructure

2.1. Within the framework of additional services, the Contractor may provide services related to website hosting, configuration, maintenance, and support of the server and network infrastructure required for the operation of the website.

2.2. Hosting and infrastructure services may include, depending on the agreed conditions, server environment configuration, administration, website migration between servers, optimization of operating parameters, as well as interaction with hosting providers and other infrastructure service providers.

2.3. Hosting and infrastructure services are provided using resources and services of third parties, unless otherwise expressly stated in the agreed conditions. The Contractor is not the owner of server equipment or network infrastructure unless otherwise provided by a separate agreement.

2.4. The Contractor shall not be liable for interruptions, limitations, suspension of operation, or other failures caused by actions or omissions of hosting providers, data centers, telecommunications operators, cloud service providers, or other third parties.

2.5. The Contractor does not guarantee uninterrupted and continuous operation of the website in the event of accidents, technical works, restrictions, or changes on the part of infrastructure service providers, as well as in the event of circumstances beyond the Contractor’s control.

2.6. The Client confirms awareness of the technical limitations and characteristics of the hosting infrastructure used for website placement and accepts the associated risks.

2.7. The specific scope of hosting and infrastructure services, the format of their provision, timelines, and cost are determined by the selected additional service, the terms of the relevant agreement, and/or the issued invoice (Rekins).

3. Domains

3.1. Within the framework of additional services, the Contractor may provide services related to registration, renewal, transfer, configuration, and administration of domain names used for the operation of the website.

3.2. Registration and maintenance of domain names are carried out through third-party domain registrars. The Contractor is not a domain registrar unless otherwise expressly stated in the agreed conditions.

3.3. Rights to a domain name belong to the person specified in the registrar’s records. The Client is responsible for the accuracy and relevance of the domain owner’s registration data.

3.4. The Contractor shall not be liable for refusal to register a domain name, termination of delegation, deletion of a domain, restrictions, sanctions, or other actions of domain registrars or domain zone administrators.

3.5. Registration, renewal, and transfer periods for domain names depend on the rules of the relevant registrar and domain zone and do not depend on the Contractor.

3.6. The Contractor shall not be liable for loss of rights to a domain name resulting from late renewal, provision of inaccurate data, or actions or omissions of the Client.

3.7. The cost of domain-related services, including registrar registration and renewal fees, is determined separately and paid by the Client in accordance with the Public Agreement and the issued invoice (Rekins).

4. Technical support of the website

4.1. Technical support of the website is aimed at ensuring stable, correct, and continuous operation of the website after its launch and commissioning.

4.2. Within the framework of technical support, the Contractor monitors the technical condition of the website, its availability, operability, and compatibility with the server environment within the existing project architecture.

4.3. Technical support includes monitoring website operation and responding to technical incidents without changing the structure, design, or functionality of the website, unless otherwise agreed separately by the parties.

4.4. Technical support is provided on a regular basis and is arranged as a separate additional service not included in website development, administration, or development services.

4.5. The scope of technical control, depth of monitoring, response priority, and conditions for performing technical support work are determined by the selected level of technical support and are fixed when ordering the relevant service.

4.6. The Contractor performs technical support exclusively within the access rights provided by the Client and the technical capabilities of the platform, software, and server infrastructure used.

4.7. The Contractor shall not be liable for failures or malfunctions caused by changes made by third parties, the use of third-party plugins, modules, or services, or interference with the website by the Client or other persons.

5. Website administration

5.1. Website administration includes work related to content management and maintaining the relevance of an already functioning website within the existing project structure.

5.2. Within website administration, the Contractor may perform actions related to publishing, updating, and editing text and graphic materials, replacing files and images, updating contact and reference information, and other actions aimed at maintaining up-to-date website content.

5.3. Website administration does not affect technical infrastructure, server environment, or project architecture and does not include development of new functionality, changes to website logic, or structural changes unless otherwise agreed separately.

5.4. Administration services are provided on a regular basis and are arranged as a separate additional service not included in website development, hosting, infrastructure, or technical support services.

5.5. The scope of permitted actions, update frequency, task priority, and intensity of administration work are determined by the selected tariff and fixed when ordering the relevant additional service.

5.6. The Contractor performs website administration exclusively within the access rights and authorities provided by the Client and within the existing website structure.

5.7. The Contractor shall not be liable for the consequences of content changes made based on materials provided by the Client, including their accuracy, relevance, and compliance with legal requirements.

6. Website development and expansion

6.1. Website development and expansion include work aimed at functional and structural development of an already operating website, including improvements, addition of new elements and sections, and expansion of website capabilities.

6.2. Development and expansion work affects the structure and functionality of the project and is carried out based on the existing website architecture, taking into account its current technical condition.

6.3. The specific scope, composition, complexity, and sequence of development and expansion work are determined individually based on project objectives, goals, and agreed conditions.

6.4. Website development and expansion services are provided based on prior agreement of the parties and are arranged as separate additional services not included in hosting, infrastructure, technical support, or administration services.

6.5. The cost, timelines, and stages of development and expansion work are determined separately for each case and fixed in the agreed conditions and/or the issued invoice (Rekins).

6.6. The Contractor does not commence development and expansion work until the scope of work is agreed and the Client has fulfilled the conditions provided by the Public Agreement and the Service Provision Regulations.

7. Languages and website structure

7.1. Website language versions and structure determine the logic of information presentation, navigation, and user interaction.

7.2. Within additional services, the Contractor may perform work related to forming and modifying website page structure, navigation, content hierarchy, as well as configuring one or more language versions of the website in accordance with project objectives.

7.3. Website multilingualism implies separation of content by language versions while maintaining a unified structure and navigation logic. Each language version is considered an independent informational environment within a single website.

7.4. Website structure work may include creation and modification of sections, menus, anchor links, logical relationships between pages, as well as changes in the order and placement of blocks and navigation elements.

7.5. Language and structure services do not include development of new functionality, changes to program logic, or server architecture without separate agreement of the parties.

7.6. Configuration of languages and website structure is arranged as a separate additional service and is not included in hosting, technical support, or administration services.

7.7. The scope, format, and complexity of language and structure work are determined individually and fixed in the agreed conditions and/or the issued invoice (Rekins).

8. Integrations

8.1. Integrations include connection, configuration, and ensuring interaction between the website and external services, systems, and platforms required to expand website functionality.

8.2. Within integrations, the Contractor may perform work related to connecting payment systems, analytics services, feedback forms, CRM systems, email services, and other third-party solutions.

8.3. Integrations are implemented within the existing website architecture and are aimed at process automation, data transfer, and expansion of functional usage scenarios unless otherwise agreed separately.

8.4. Operation of third-party services depends on the technical conditions, rules, and limitations of the respective service providers. The Contractor shall not be liable for changes, restrictions, or failures of such services.

8.5. The scope, composition, and complexity of integrations are determined individually, taking into account the requirements of the connected services and project objectives.

8.6. Integration services are provided as separate additional services and are not included in hosting, technical support, or administration services. Terms, timelines, and cost are fixed in the agreed conditions and/or the issued invoice (Rekins).

9. Migrations and scaling

9.1. Migrations and scaling include work related to changing the website hosting environment and adapting the project to changes in technical conditions, load growth, or infrastructure expansion.

9.2. Within migrations, the Contractor may perform website transfer between servers, hosting providers, or infrastructure solutions while preserving website operability and data integrity, unless otherwise agreed separately.

9.3. Scaling implies changes to website hosting parameters, including server resources, environment configuration, and other technical parameters depending on project growth, traffic increase, or operational requirements.

9.4. Migration and scaling work is aimed exclusively at ensuring stable and correct website operation under changing technical conditions and does not include changes to content, structure, or visual design without separate agreement.

9.5. The scope, composition, and complexity of migration and scaling work are determined individually, taking into account the current state of the project, technologies used, and target hosting conditions.

9.6. Migration and scaling services are additional services and are not included in hosting, technical support, or administration services.

9.7. Terms, timelines, and cost of migration and scaling work are agreed in advance and arranged based on agreements and/or the issued invoice (Rekins).

10. Security and data

10.1. The “Security and Data” section regulates the procedure for performing additional work related to maintaining and configuring technical parameters for website protection and data processing during operation.

10.2. This includes configuration and adjustment of access control mechanisms, protection of service and user data, and ensuring correct operation of existing security measures within the current website architecture.

10.3. Data-related work may include organization of data storage, backup, and recovery necessary to ensure stable website operation and data integrity.

10.4. Security and data work does not include remediation of consequences of third-party actions, external attacks, or violations that occurred before service commencement unless otherwise agreed separately.

10.5. Work under this section does not result in changes to website structure, content, or functionality and does not replace technical support or administration services.

10.6. All actions are performed within the existing project architecture and are aimed at proper operation of the website and data.

10.7. Security and data services are additional services and are not included in hosting, technical support, or administration services.

10.8. The scope, format, and conditions of security and data work are determined individually and arranged within the contract and/or the issued invoice (Rekins).

11. Urgent and unscheduled work

11.1. Urgent and unscheduled work includes tasks requiring immediate response and execution outside the planned website service schedule and standard service regulations.

11.2. Such work includes actions arising outside previously agreed service conditions and requiring priority involvement of specialists to maintain website operability or implement urgent changes.

11.3. Work under this section is not included in current hosting, technical support, or administration tariffs and is arranged as separate additional services.

11.4. The scope, nature, and feasibility of urgent and unscheduled work are determined based on the actual situation, technical conditions of the project, and availability of Contractor resources.

11.5. Urgent and unscheduled work is performed exclusively upon Client request and subject to technical feasibility.

11.6. Terms, timelines, and cost of urgent and unscheduled work are determined individually and arranged based on prior agreements and/or the issued invoice (Rekins).

11.7. Performance of urgent and unscheduled work does not change the conditions of basic website service and is not a mandatory part of its operation.

12. Payment format

12.1. Additional services are provided by the Contractor on a paid basis and are not included in the cost of basic website development, hosting, technical support, or administration services unless expressly stated otherwise in the contract or relevant Appendix.

12.2. Payment for additional services is made in non-cash form based on an invoice (Rekins) issued by the Contractor or by another method provided for in the Public Agreement.

12.3. The basis for commencing additional services is receipt of payment to the Contractor’s bank account unless otherwise agreed separately in writing.

12.4. The cost of additional services is determined based on the scope, complexity, and urgency of work and is agreed by the parties prior to commencement.

12.5. In the case of urgent or unscheduled work, payment conditions may provide for priority execution and differ from standard service conditions.

12.6. Payment for additional services confirms the Client’s agreement with the scope, conditions, and procedure for providing the relevant services.

12.7. Refunds for additional services are carried out in accordance with the Public Agreement, taking into account the work actually performed.

13. Client identification and personal data processing

13.1. Additional services are provided by the Contractor exclusively to identified Clients for compliance with legal requirements, prevention of fraud, and prevention of unlawful use of work results.

13.2. Within the provision of additional services, the Contractor may request documents confirming the Client’s identity or authority to represent interests.

13.3. For individuals, such documents include copies of identity documents (passport or ID card).
For legal entities — company registration data and documents confirming the authority of the representative.

13.4. Documents are provided electronically and are used exclusively for identification, confirmation of lawful service ordering, and fulfillment of obligations under the Public Agreement, this document, and applicable Appendices.

13.5. Processing, storage, and use of the Client’s personal data are carried out in accordance with the Contractor’s Privacy Policy and applicable law.

13.6. The Contractor does not disclose or transfer Client information to third parties except as expressly required by law. Information may be transferred exclusively on the basis of a court decision that has entered into legal force or an official request from authorized state authorities.

13.7. In the event the Client refuses to provide identification documents or there are reasonable doubts as to their authenticity, the Contractor has the right to suspend or refuse additional services in accordance with the Public Agreement.

14. Language versions of the document

14.1. This document may be published in multiple languages.

14.2. In the event of discrepancies, inaccuracies, or differences in interpretation between language versions, the Latvian-language version shall prevail and be legally binding.

14.3. All other language versions are provided for informational purposes only.